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By Chris Serres
February 8, 2011
Thousands of Wells Fargo & Co. customers were left angry and short of
cash Monday after a majority of the bank's 12,000 ATMs nationwide
The outage, which began Monday afternoon, lasted for several hours and
was still not fixed by the time branches closed. Many frustrated
customers went from one Wells Fargo ATM to the next trying to withdraw
their money, only to find "Out of Service" messages at every stop.
As of 8:45 p.m. Monday, Wells Fargo officials said they still did not
know what caused the crash, though the bank had managed to fix the
problem at all of its locations.
"All we can say is that we're aware of the situation and we're working
to resolve it as quickly as possible," said Peggy Gunn, a spokeswoman
for Wells Fargo. "We apologize to our customers."
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